Arrival
Please arrive 20 to 30 minutes early. This will allow time to change, enjoy the therapeutic benefits of steam, and sip a relaxing beverage. Late arrivals will still finish at the scheduled time, while the normal treatment fee remains unchanged.
Appointments
Please be prepared to provide credit card information or a gift certificate number when scheduling your appointments. Less than 24 hours notice of cancellation will result in a 50% charge; no notice will result in full charges being processed.
Gratuity
Tipping is never expected but always appreciated. Most clients follow the same guidelines used in service related businesses – 10 to 20%. Please ask about group tipping protocol.
Peacefulness
For their safety, children without appointments are not allowed in treatment rooms or in the reception and relaxation areas. Cell phones and pagers must be silenced during treatments and in the relaxation areas.
Attire
Comfortable robes or pajamas, spa slippers and lockers are available for all clients. You may wear your undergarments or bathing suit during a massage or body treatment. However, for optimal results we provide disposable garments and fully drape clients during treatments.
Valuables
Please do not bring your valuables to the Spa. Many treatments require you to remove jewelry. The Spa is not responsible for lost or stolen valuables. For security reasons oversized bags are not allowed in the Spa.
