What You Need to Know
Prior to Arrival
In order to provide the best and safest treatment possible, your therapists need to know the status of your overall health. Please take a moment to answer a few questions about yourself.
Arrival
Please arrive 20 to 30 minutes early. This will allow
time to change, enjoy the therapeutic benefits of steam, and sip a
relaxing beverage. Late arrivals will still finish at the scheduled
time, while the normal treatment fee remains unchanged.
Appointments
Please be prepared to provide credit card
information or a gift certificate number when scheduling your
appointments. Less than 24 hours notice of cancellation will result in a
50% charge; no notice will result in full charges being processed.
Gift Certificates
Stonebriar Spa's regular gift certificates never expire. However, specially priced packages become dollar value gift certificates one year after purchase date. And gift certificates are subject to price increases one year after purchase date. No cash change or refund shall be given from gift certificate payments. Please provide gift certificate number when scheduling services.
Gratuity
Tipping is never expected but always appreciated.
Most clients follow the same guidelines used in service related
businesses - 10 to 20%. Please ask about group tipping protocol.
Peacefulness
For their safety, children without appointments
are not allowed in treatment rooms or in the reception and relaxation
areas. Cell phones and pagers must be silenced during treatments and in
the relaxation areas.
Attire
Comfortable robes, spa slippers and
lockers are available for all clients. You may wear your undergarments
or bathing suit during a massage or body treatment. However, for
optimal results we provide disposable garments and fully drape clients
during treatments.
Valuables
Please do not bring your valuables to the Spa.
Many treatments require you to remove jewelry. The Spa is not
responsible for lost or stolen valuables. For security reasons
oversized bags are not allowed in the Spa.
After your Visit
We would appreciate a few moments of your time to let us know what you liked about your spa experience and what we can do better.